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7-Day Replacement Policy

Commitment to Quality

At CuroHerb, we aim to deliver products that meet the highest quality standards. If you receive an item that is damaged, defective, leaking, expired, or different from what you ordered, you can request a replacement within 7 days of delivery.

How to Initiate a Request

To start a replacement request, please email us at info@curoherb.com with the following:

  • Your Order Number.
  • Clear photos or a short video showing the issue.

This helps our team verify your claim quickly and arrange the next steps without delay.

Eligibility Criteria

For a product to be eligible, it must remain:

  • Unused and unopened.
  • In its original packaging (including labels & seals).
  • With all original accessories included.

Once approved, we will send a replacement at no extra cost.

Please Note (Exclusions)

We cannot offer replacements for:

  • Items damaged after delivery or due to improper storage.
  • Products showing signs of use.
  • Normal wear and tear.
  • Orders purchased during heavy discount periods/clearance sales (limited eligibility).

Our goal is to make sure every customer receives safe, authentic, and correctly delivered products.

Need help? Email us at info@curoherb.com

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